To be able to login into Sindri Mobile App it is mandatory to have a technician account created and allocated to the valid licence. For technician account creation refer to: SINDRI Web Portal: How to create a new technician if I am a Customer Licence Manager? (zendesk.com)
If you have a technician account and still unable to login into Sindri Mobile App please perform the following checks:
- Check if you have internet connection (by accessing a public web page e.g. www.google.co.uk). It is mandatory to have internet connection when trying to login in Sindri Mobile App. If you don't have internet connection, please connect to Wi-Fi or to your Cellular Network.
- Check if you used correct credentials for logging -If you are using the temporary password for first loging, try coping it from the email to the login dialog in Mobile App. You should also check that you are entering the correct password. Please pay attention to the capital letters, difference between capital letter ‘’O’’ and number ‘’0’’ and small letter ‘’l’’ and capital letter ‘’I’’ (i).
!!!Note - Temporary credentials for first login are available 90 days . - If you have the valid sign in data, but you are still not able to sign in or you are not sure if you are using the correct password, please reset your password using this KB article: How can I recover or change my SINDRI Mobile App password?
Temporary password needed for the first sign in cannot be reset. In case you lose your temporary password, please contact the support desk.
!!!Note - Temporary credentials for first login are available 90 days .
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Check if you are allocated to a valid licence by contacting your Customer Licence Manager or Service Desk for support to assign you on a valid licence. Your technician account must be allocated to valid licence in order to be able to use Mobile App.
- If you receive the following error message when you try to log in: "Your account is linked to a mobile device" you are trying to login into Sindri Mobile App from a different device/tablet or you re-installed Sindri App without signing out from it. Please contact your Customer Licence Manager to dissociate your account from mobile device/tablet on Web Portal using KB article: SINDRI Mobile App: Error message displayed - "Your account is linked to a mobile device"
If all 5 steps were checked, and you are still unable to login – please contact Service Desk support.
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