SINDRI- VCI: HW Malfunction & HW return - Public KB

If you suspect a HW issue with the VCI (multiple actions were done and the VCI is not connected to the vehicle):

• you can either contact Service desk support  (Submit a Zendesk Ticket or Contact on our support numbers)
• or consult the following checklist explaining the additional troubleshooting actions to be done and decision to be taken

Checklist	Additional Troubleshooting	Decision
Is the Green LED NOT illuminated?	1. Check Power supply - Connect a volt meter to the vehicle OBD socket between pin 4 and pin 16 and switch the vehicle ignition on. - Try to connect the VCI into another vehicle (it's recommended to plug the VCI into a vehicle that communicated ok with another VCI in the past) 2.  When multiple attempts fails -> VCI is Faulty	HW to be returned if Step 1 failed
Is the Green LED NOT illuminated?	If NO Power issue was identified, then the issue may be the main  firmware not loaded	HW to be returned
IS the Green LED blinking: ON for 0.1 sec  & OFF for 0.1 sec	1. Perform a Power cycle -> Remove the VCI from the vehicle OBD socket, wait for 5 seconds, then plug it back in to the vehicle OBD socket. 2. If after Power cycle /reboot -> the VCI enters in failsafe mode=> HW to be returned	HW to be returned if Step 1 failed
Is the VCI physically damaged?		Warranty waived/expired

• In case the decision to be taken is to return the HW, please proceed as described below.

1. Raise a Zendesk incident and add sufficient information in the incident form Submit a request – Sindri (zendesk.com)
2. Download the Warranty Claim Form document (attached) and fill it -> it's MANDATORY to add the Zendesk Ticket number in the warranty form
3. Once the Warranty Claim Form is filled in -> send it via email to the following email address: [e-mail]
4. Warranty Claim Form will be analyzed  and you will receive instructions on how to return the defective parts.