SINDRI Web Portal: How a Customer Licence Manager can check if a technician has a valid licence allocated?

To be able to login into Sindri Mobile App, technician account must be allocated to the valid licence. 

If technician gets the message “Your account has been cancelled. Please contact your account administrator.” while using the Mobile App, please check the status of technician account and allocated licence.

Cause or error message:

Technician account is allocated to cancelled or expired licence

Solution:

Check if a technician account is associated to a valid licence and allocate the account to valid licence by fallowing steps below:

1. Login into Sindri Web Portal (sindri.portal (continental.cloud) using your user name and password for Customer Licence Manager account (that you received from us via e-mail) 
2. Open User Management page
3. Search for technician account (that experiences the issue) by e-mail address or first and last name
4. See License status
5. If technician account is allocated to valid licence, and the issue persists, please contact the Service Desk support
6. If the licence status is EXPIRED contact Service Desk support to remove the technician account from the licence
7. After technician account is removed from the expired licence  you can allocate the technician to another valid licence – refer to SINDRI Web Portal: How to allocate a technician to a licence if I am a Customer Licence Manager?