SINDRI Web Portal: What Customer Licence Manager (CLM) means - Permissions and Specificities?

Customer Licence Manager (CLM) is the account manager of SINDRI Mobile App users (technicians) accounts in your company

When you purchase SINDRI,  Customer Licence Manager account is created and Customer Licence Manager will receive an email with the credentials (username and temporary password) to login in Web Portal. 

Customer Licence Manager has access to: 

1. Company data Overview

• CLM is able to preview all company data

2. Licence Overview

• CLM is NOT able to create licences (licence will be created by Continental after purchase)
• CLM is able to see all licences for he/his company
• CLM is able to allocate technician (mobile app user) account to a licence in order to allow technician to use mobile app:
  • • Allocate a new technician account
    • Allocate an existing technician account

• CLM is able to manage technician account information:
  • • Update technician information 
    • Dissociate Mobile Device from technician account when the user is prevented of mobile app usage

3. User Management

• CLM is able to:
  • • create a technician (mobile app user) account 
    • preview the list of technician accounts within his/her company
    • edit the existing technician accounts
    • delete the existing technician accounts
    • dissociate device when the user is prevented of mobile app usage

4. Checklist Management

• CLM can create a new Checklists, see also KB article: SINDRI Web Portal- How to create a new checklist (zendesk.com) 
• Preview all existing checklists and manage them according business needs (provide or disable checklist in Mobile App) 
• Create a new version of existing checklist - see KB: SINDRI Web Portal - How to create a new version of a Checklist (zendesk.com)