Sindri Mobile App: Why I cannot perform a Vehicle Scan in SINDRI Mobile App?

Possible causes:

• Bluetooth connection not enable
• VCI not correctly plugged in the OBD slot
• Ignition of the Vehicle to scan is turned ON
• Diagnostic Coverage not downloaded or not installed 
• Job Limit Reached
• Scan quota reached

In order to perform a vehicle scan, make sure that the following preconditions are fulfilled:

1. Make sure that your Bluetooth connection is activated.
2. The VCI is correctly plugged in the ODB slot.
3. The ignition of the vehicle you wish to scan in turned on.

Solution:

Please perform following checklist:

1. Check Bluetooth connection – the Bluetooth connection must be enabled. IF Bluetooth connection is disabled, please enable Bluetooth on your mobile device/tablet

2. Check VCI – it must be correctly plugged into the OBD slot. If that is not the case please plug the VCI correctly into the OBD

3. Ignition of the Vehicle – It must be turned ON

4.  Check if a valid Diagnostic Coverage is downloaded and installed. Please download and/or install it referring to: Sindri Mobile App: How to download and install Diagnostic Coverage in SINDRI Mobile App?

5. Check the total number of the Jobs in the Job List 

If the system prompts you with the warning that you have reached the job limit while starting a Vehicle Scan/Checklist, please check the number of jobs in the Job List. There is a limit of 30 Jobs in total

• Limit for jobs in progress is 15 (status "In progress"). If more than 15 are in progress please complete or delete the jobs from the list to start a new job.
• Limit for completed Jobs is 15. If there are more than 15 completed Jobs please check and enable Internet connection. All completed jobs are immediately synchronized if internet connection is available and they will disappear form the Job List.

6. Check the allowed number of vehicle scans defined for your account

You have limited number of vehicle scans allowed for your account.

• Login into Sindri Mobile App,  go to "Settings" / "Account" and check Scan Limit
• If the set limit has been reached, you will not be able to run a new vehicle scan.
• If the message “Scan quota has run out". Please check your Account details.” You must contact your Customer Licence Manager.

If Scan Limit not reached and all steps were checked please contact Service Desk support: Submit a request – Sindri (zendesk.com)